Returns & Exchanges

We want you to be obsessed with your new dark fashion, but if something isn't quite right, we offer a 30-day return window for most items in their original condition. Please ensure all tags remain attached and items are unworn to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online Return Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all gothic accessories and tags are included to avoid processing delays.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our coven receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.